Duties/Responsibilities:

• Welcomes patients and others by greeting them, in person or on the telephone; answering or referring inquiries for location.
• Make patient appointment reminder calls for location.
• Maintain filing systems, pulling charts for following day appointments for location.
• Process incoming patient payments for location.
• Forward information by receiving and distributing communications; collecting and mailing correspondence; copying information for location.
• Monitor and maintain safe reception area by complying with procedures, rules, and regulations for location.
• Maintain and organize front lobby and replenish patient snack area when needed for location.
• Perform various clerical functions.
• Verify patient eligibility for all OH MCD patients if needed for location.
• Update system of changes of Insurance and notify Reimbursement Supervisor, Med Room and Counselor if needed for location.
• Contact patients to discuss changes in Insurance and arrange other methods of payment for ongoing office visits if needed for location
• Complete Toxicology Screenings for Intake and Doctor Appointments if needed for location.
• Complete in-house Laboratory Requisition forms for confirmatory on Toxicology Screenings requested by Doctors and Counselors if needed for location.
• Communicate daily to Administrative Supervisor.
• Remain current and assist in maintaining office services by following office operations policies and procedures.
• Attend and participate in relevant continuing education, in-service training to improve professional competency and monthly staff meetings.
• Maintain professional work conduct and ethical confidentiality.
• Perform other related work as required or assigned.