Position Summary:

Provides direction and oavesite of operation and clinical services at an adoleschent girls residential program, ensuring organizational and financial goals are met and client outcomes are achieved.

Position Description:

• Direct, plan, coordinate, develop and monitor all aspects of operations including, but not limited to, strategic planning, financial oversight, marketing, and management
• Develop, oversee and submit operational budgets.
• Oversee referrals and census to maintain targeted budget. Generate and use financial and programmatic outcomes for continuous quality improvement.
• Supports Operation Lead to hires, train and coach front line staff ensuring proactive, positive leadership
• Hire, train, and coach clinical staff (therapist and case manager). Provide clinical and administrative supervision to clinical staff to meet job role expectations.
• Administratively supervise Operation Lead and Administrative Specialist.
• Work collaboratively with the site and agency leadership teams on initiatives for effective site operations
• Oversee the clinical delivery of services in accordance with the contract, licensing, certification, accreditation and agency standards. Use evidence-based models to drive program development, implementation and ensuring fidelity to best practices.
• Follow protocols in responding to, reporting and resolving unusual incidents. Use crisis intervention skills and anticipate/prevent crises. Ensure staff are properly trained in crisis intervention and management to reduce risk.
• Ensure continuous quality improvement, quality assurance and compliance across service areas. Accurately assess and meeting training and supervision needs by using program data and best practices.
• Assure current policies and procedures for operations and compliance with all appropriate local, state and federal regulations.
• Act as a liaison within the community and local/regional stakeholders to promote goals, collaboration and growth of the program.
• Minimize risks, financial and otherwise, through training, data collection analysis and forecasting.
• Monitor and complete reports according to requirements.
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Ability to successfully interface with internal and external customers
• Ability to resolve and de-escalate conflict in an open, effective and timely manner
• High attention to detail
• Skill in supervising others while coaching and developing
• Ability to ensure maintenance of appropriate boundaries with staff and clients
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Strong problem-solving skills and ability to multi-task

Job Requirements:

• Masters degree in Behavioral/Social Sciences, Business/Public Administration or related area or;
• Independent Clinical License (LISW, LPCC, IMFT)
• Dependent on position; licensure may be required
• 3 years supervisory/management experience
• Valid drivers license and current auto insurance

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.