Position Summary: Performs duties to maintain a safe and secure setting for clients and staff within a residential program setting. Ensures client needs are met and program protocols are followed at all times.

Position Description:

• Monitor activities to ensure program guidelines are followed and appropriate client care is provided
• Make periodic rounds of buildings/grounds to ensure safety, security and optimal facility operations
• Assist clients and peers in making appropriate decisions
• Deliver on-going oversight of client activity
• Complete accurate and timely documentation utilizing designated software
• Respond to emergencies or incidents through conflict resolution and crisis management techniques
• Perform routine non-clinical intake duties as required
• Recognize behavior changes and monitor client movement
• Operate vehicle to transport clients as required

Required Knowledge, Skills and Abilities:

• Effective verbal and written communication skills
• Intermediate level problem-solving skills and ability to multi-task
• Effective use of computer and basic data management for record-keeping purposes
• Basic conflict resolution/crisis management skills and techniques
• Driving if required by program

Job Requirements:

• High School Graduate or high school equivalency
• 0-2 years of experience

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Frequent standing and walking. Occasional sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering.
• May require ability to walk up to 4 flights of stairs consecutively, depending on location.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking/communicating.
• Ability to operate standard office equipment including computer.