JOB SUMMARY This person is responsible for generating and processing parts revenue sales orders via quoting, receipt of order, order entry, and oversight to insure prompt delivery. Parts Specialist is a primary point of contact for customers, serving as the resource for information and solving problems. Responsibilities Include: - Reviews job requirements and drives technical application specifications towards the company’s standard product offerings and capabilities
- Validates that the customer’s technical requirements are achievable with the proposed company solution and assists customer with any potential modifications or adjustments
- Answers technical questions posed by customers to gain customer confidence; building the relationship to garner new business while also seeking new opportunities
- Acquires a solid and in-depth understanding of customer’s technical requirements and uses this knowledge to propose value-add solutions
- Answering phones, responding to emails, taking care of customers by providing product information and pricing, resolving problems, and answering general questions
- Developing quotes through pricing analysis; using estimating tools to prepare cost estimates prepare final quote for submittal to customer
- Following up on quotations to help obtain orders and providing additional materials if needed
- Prioritizing and handling multiple requests from internal and external customers
- Mastering product line details, features and benefits and be able to communicate them to customers and prospects
- Developing thorough understanding of customer base, market and individual customer needs
- Resolving inquiries on customer issues relating to invoicing, pricing, incorrect shipments and any open issues to close orders (drop ship, credit cards, freight charges, etc.)
- Setting up new customer accounts
- Daily processing of RFQ’s, spare parts orders, and machine rebuild parts orders
- Proactive communicating to customers about order status, working with other functional areas to proactively manage orders to ensure on time shipment
- Any additional tasks as assigned by supervisor
PRINCIPAL CONTACTS INSIDE/OUTSIDE THE COMPANY This position interacts with customers, suppliers, service contractors, and all Armor Metal Group divisions. COMPETENCY OR POSITION REQUIREMENTS - Strong division related technical knowledge and hands-on experience in capital equipment, industrial machinery or related industry
- Strong understanding of welding and fabrication
- Strong understanding of the division’s industry and Bid Spec markets
- Ability to read and interpret design blue prints
- Ability to use technology tools, such as Microsoft products and ERP effectively
- Must have strong time management and organizational skills
- Excellent interpersonal skills
- Maintain courteous and professional demeanor with customers
- Ability to handle multiple tasks and situations requiring urgent attention
- Thorough understanding of sales cycle
- Strong Analytical, problem solving and decision-making skills
- Ability to effectively communicate with others
- Attention to detail and high level of accuracy
- Strong organizational skill with the ability to prioritize under stressful situations
- Ability to work independently
- All Armor employees are also expected to demonstrate Armor’s core values of being:
- Customer Focused
- Passionate about Work
- Solution Oriented
- Driven by Integrity
EDUCATION AND/OR EXPERIENCE - 5+ years prior estimating experience in related field is required
- 1-4 years Customer Service, Sales, Office management experience preferred
- Knowledge of manufacturing environment
- Bachelor’s and/or Associate’s in Business Management or related work experience
- High school diploma or GED required; college preferred
- Experience interacting with customers on a daily basis providing information, solving problems and serving as primary customer contact
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