Summary Description:

At The Gorilla Glue Company, we're passionate about building strong brands with our fantastic team of employees. We believe in promoting a culture of excellence that empowers, engages, and connects people. The primary responsibility of this position will be to process a high volume of cash received from our customers, for the accounts receivable department. Additional responsibilities will be to dispute, recovery and closure of deductions. Lastly, this position will communicate with customers regarding past due accounts and actively work to collect the full amount of payments due.

What's in it for you?

Gorilla Glue has been recognized as a top place to work for 14 years in a row, thanks to our commitment to creating a supportive and engaged workplace culture. We offer competitive compensation packages, comprehensive healthcare benefits, and other perks and incentives to ensure our employees feel valued and supported.

Joining the Gorilla Glue family means being part of a team passionate about building strong brands and promoting a culture of excellence. As an employee, you'll be able to help create high-quality products and build brands that people love. Join us in an inspiring workplace where you can belong, grow, and make a difference!

What will your day look like?

• Record daily payments including wires, ACH credit transfers, and checks to customer accounts.

• Address payment issues like short pays and other discrepancies.

• Process and reconcile remittances to accounts receivables.

• Assist AR/Collections Specialist with customers’ accounts.

• Ability to log on and maneuver customer portals.

• Assist customers with questions or concerns about their accounts receivable account.

• Maintain documentation to track status of correspondence with customers on past due amounts.

• Contest invalid deductions taken by customers.

• Collect necessary documentation and ability to navigate customer portals to dispute deductions.

• Maintain documentation to track status of deductions disputed and clear deductions that are not recovered.

• Provide support and backup to AR/Collection Specialists as needed with customer accounts.

• Understanding and Knowledge of Accounts Receivable and Collection Process.

• Complete any additional duties and projects as assigned by management.

What you bring to the table:

Education:

• Minimum high school diploma or equivalent

• 3+ years working in an accounts receivable department or collections preferred

Core Competencies / Skills:

• Ability to multitask effectively

• Demonstrates and strong knowledge of cash applications and deductions

• Demonstrates knowledge of Collections process in Accounts Receivable.

• Experience with high volume data entry

• Must maintain a high level of accuracy.

• Detail oriented.

• Solid knowledge of computer systems including Outlook, Word, and Excel.

• Great Plains or Oracle Fusion experience is a plus.

• Calmness, ability to work well under pressure and in deadline situations.

• Strong organizational, verbal and written communication skills.

• Customer focus with excellent customer service skills.

• Team player attitude with a courteous and friendly demeanor and ability to work well with peers and management.

• Reliable and able to self-initiate work efforts.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stoop, reach, bend, stand, walk, lift, pull, push, grasp, talk, hear, see, and lift up to 30 pounds. Specific vision abilities required by this job include close vision such as reading handwritten and or typed material and must have the ability to focus.

Company Values:

Adhere to The Gorilla Glue Company’s core values that ensure everyone works together to exceed expectations.

• Have fun, be passionate and show it!

• Act with integrity and respect in all relationships.

• Communicate openly & appreciate the effort of others.

• Embrace knowledge, growth and change.

• Strive for excellence in what we do every day!