THE GORILLA WAY

At Gorilla, our mission is to build brands people love with products we believe in alongside people we care about!

We believe in four pillars that are the driving force behind everything that we do which are Brands, Customer, Community and our People. We believe in our unique company culture and investing in the people who work here by caring about the totality of their lives which is why our core values are so important to us!

Summary Description:

The National Sales Support Specialist provides excellent customer care to the company’s most strategic customers in a timely manner with an emphasis on providing accurate information, effective communication, and issue resolution. Working cross-functionally, the National Sales Support Specialist helps implement retailer initiatives and drives operational optimization through partnering closely with National Account Managers and Analysts. This position is also responsible for the timely submission of customer orders and managing customer expectations.

Primary Duties:

• Acts as primary liaison between National Account Managers, Retailers, and Corporate office.
• Works with Business teams and project managers to execute omni-channel initiatives.
• Proactively and strategically partners with Account Managers and Analysts on upcoming line reviews, new items and initiatives to prepare operational teams for changes.
• Ensures customer communication is effective and timely with an emphasis on providing accurate information, issue resolution, and management of expectations.
• Communicates with customer teams regarding order discrepancies, delays, inventory constraints and works to understand trends and opportunities for improvement.
• Manages approved pricing and promotion strategies for retail partners.
• Owns digital content management for our retail partners, supporting our “digital excellence” initiative.
• Maintains vendor portals.
• Plans trade shows for applicable channels.
• Assists as the liaison to operations for retail partner shipping requirements.
• Maintains work instructions for each account (Playbook).
• Works to investigate fines and chargebacks while also setting improvement opportunities to decrease/eliminate moving forward.
• Provides promotional materials to stores.
• Creates forms to assist store associates in the ordering and quoting of units and as educational tools.
• Leads new projects for Sales Support team as needed.
• Performs other duties as assigned.

Education/Experience:

Bachelor degree in Business, Marketing, Communications, or related field coupled with relevant internship experience; or 1-2 years Inside Sales, Account Management, or Sales Management experience without degree; and 1-2 year experience in Sales Support

Specific Skills:

• Proficiency in Microsoft Office Suite software
• Excellent verbal and written communication skills
• Ability to work independently
• Excellent customer focus
• Attention to detail
• Ability to reprioritize in a fast-pace environment with competing customer demands
• Ability up to 10% travel for trade shows

Physical Demands:

While performing the duties of this job, the employee is frequently required to stoop, reach, bend, stand, walk, lift, pull, push, grasp, talk, hear, see, and lift up to 30 pounds. Specific vision abilities required by this job include close vision such as reading handwritten and or typed material and must have the ability to focus.

Company Values:

Adhere to The Gorilla Glue Company’s core values that ensure everyone works together to exceed expectations.

• Have fun, be passionate and show it!
• Act with integrity and respect in all relationships.
• Communicate openly and appreciate the effort of others.
• Embrace knowledge, growth and change.
• Strive for excellence in what we do every day!

Are you ready to join one of Cincinnati’s Top Workplaces? Our employees love working here because of our environment, which is driven by our company mission and core values. If you have the right qualifications and thrive in a fun and fast-paced environment, we have a great opportunity for you to grow with us!