Job Summary: The Document Management Specialist provides essential administrative and document management support to ensure accurate and timely processing of workers’ compensation-related materials. This role is responsible for printing, balancing, and securely distributing provider checks and explanation of benefits in compliance with required timeframes and confidentiality standards.

The position requires strong attention to detail, the ability to manage sensitive information, and proficiency in data entry and document handling systems. The specialist works both independently and collaboratively in a fast-paced environment, supports audits, maintains quality and performance standards, and delivers excellent customer service while upholding company values.

Role and Responsibilities:

• Reports directly to the Administrative Support Team Leader
• Perform and maintain all responsibilities of the Administrative Support position
• Print provider checks and explanation of benefits within BWC-required timeframes
• Ensure each check run balances accurately
• Sort, fold, and mail checks securely to prevent any breach of confidentiality
• Assist with BWC audits and auditors as needed
• Work independently and make timely, accurate decisions in a fast-paced environment with minimal supervision
• Meet and maintain quality and performance standards
• Other duties as assigned by Team Leader, Supervisor, or Manager
• Uphold Sheakley’s Core Values

Qualifications:

• High school diploma or equivalent experience
• Strong computer skills
• Typing speed: 30–40 WPM
• 10-key proficiency: 9,000 KPH preferred / 30 WPM
• Ability to manage sensitive information and maintain confidentiality
• Knowledge of Bureau of Workers’ Compensation claim lookup and BWC/MCO Policy Reference Guide as it relates to document management
• Excellent customer service, verbal, and written communication skills

Requirements:

• Full-time position
• Must work full-time in office

Physical & Mental Demands:

• Ability to sit for prolonged periods
• Ability to lift files, reach, and carry up to 25 pounds