Bi-lingual Customer Service Representative
Customer Service
United States · Remote
Posted on Aug 27, 2026
Clear Verify is an employment and wage verification platform seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering excellent customer service through multiple channels including phone, email, and live chat. We are seeking a bilingual candidate who is fluent in both English and Spanish to help us better serve our diverse customer base.
Duties & Responsibilities:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Serve as the customer advocate and work towards resolution
- Assisting users with troubleshooting and technical issues related to our software platform
- Collaborating with cross-functional teams to ensure customer issues are resolved quickly and efficiently
- Maintaining accurate and complete customer records and documenting all customer interactions in our CRM system
- Assisting with building out our knowledge base and customer service experience
Requirements and Qualifications:
- High school diploma or equivalent; college degree preferred
- 1-2 years of customer service or contact center experience preferred
- Fluent in both English and Spanish
- Strong verbal and written communication skills
- Excellent problem-solving and analytical skills
- Ability to work both independently and as part of a team
- Familiarity with CRM systems and software applications
- Availability to work flexible hours
- Ability to multi-task, prioritize, and manage time effectively
- Comfortable working in a start-up environment
