• 401(K) plan – including Profit Sharing (no employee match required)
• Tuition Reimbursement Plan
• Health, dental, vision, group term life and disability insurance starting day one
• Potential Annual Bonus
• 12 Paid holidays
• Employee Assistance Program

The Shepherd Color Company is a leading global producer of complex inorganic color pigments. Our color pigments are an extraordinary class of inorganic pigments that offer stable, long-lasting color for many applications. They have unbeatable weatherability, heat and chemical resistance, are non-warping and easy to disperse. Our products can be found everywhere, from the non-stick surface of your favorite cookware to adding color and IR reflectivity to roofing and siding to help keep buildings cool.

Headquartered in Cincinnati, Ohio (West Chester) with sales offices in Belgium, Australia, Japan, and China, along with our global distributors, we supply millions of pounds annually of our high-quality pigments and support our customers around the world. Our success has been built upon the fundamental belief that promoting people of exemplary character, doing quality work, and offering differentiated products, Shepherd Color brightens lives.

We are seeking a Customer Experience Sales Support Specialist to assist with administrative and day to day functions within the Customer Experience Sales Support Service area.

Job Responsibilities:

• Ensures purchase orders and all customer inquiries are processed in a timely manner with accurateness
• Customer returns and invoicing
• Preparing export documents
• Consignment month end invoicing and inventory reconciliation
• Customer order fulfillment updates and communications
• Handling customer complaints
• Communications with the Sales and Marketing Team including our Foreign Offices
• Perform other related duties and responsibilities as required

Education/Skills

• High school diploma or GED is required
• Order fulfillment, SAP, logistics, and/or customer service process experience preferred
• An associate’s or bachelor’s degree preferably in a technical discipline is desired but not mandatory

Required knowledge, skills, and abilities:

• Strong problem solving and reasoning skills
• Ability to interact with internal and external customers
• Strong communication skills (both written and verbal)
• Strong work ethic exemplified by good attendance and punctuality
• Ability to function in a team environment
• Outstanding planning and organizational skills
• Ability to balance multiple, competing, and high priority demands
• Detail oriented
• Strong computer application and typing skills
• Proficient in business math
• Rapid learning ability for order fulfillment processes and systems

Work Environment:

• Primary work area would be office conditions

EEO Statement

The Shepherd Material Science Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, age (40 or over), disability, veteran status or other characteristics protected by law.