UX Research Operations
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
This position is not eligible for visa sponsorship.
U.S. Bank is expanding the User Experience Researcher team in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in. This is a great opportunity to bring brilliant digital experiences to U.S. Bank customers wherever they go!
U.S. Bank is hiring a UX Research Operations professional to lead the creation of highly efficient and effective processes with established measurements that yield high-quality results to scale.
This position can be located in San Francisco-CA, Minneapolis-MN, Chicago-IL, New York-NY, , Atlanta-GA, Charlotte-NC, Irving-TX, or Cincinnati-OH and does not offer relocation assistance.
Primary Responsibilities include:
Optimize the research ecosystem to assess existing process and procedures and perform ongoing monitoring to organize new opportunities (E.g. Documentation, templates, websites, tracking logs, playbook, and more).
Lead strategic discussions and manage relationships related to resources, tools, platforms with cross functional internal and external partners to increase efficiencies and scale research (E.g. Recruiting, Marketing, CX, Compliance, Procurement and other vendors).
Develop new programs and resources for knowledge management and cross sharing to enable and educate researchers and evangelize the value of user research throughout the organization. (E.g. Best practices, methods, projects, tool and technology, onboarding, democratization).
Manage governance of research processes and guidelines and work with key partners and stakeholders to ensure they are practiced and maintained regularly, refine existing and create new processes to address gaps and barriers (E.g. Consent forms, storage repository, process guides, recruitment).
Other areas of responsibility
Anticipate bottlenecks and help drive research team deliverables by removing obstacles.
Identify needs with regards to process, tools, documentation driving required changes.
Manage customer research communities through engagement and growth initiatives.
Collaborate with partners teams to evangelize the value of research.
Mentor UX members to improve their UX research knowledge and understanding
- Bachelor's degree, with an emphasis on UX design research, psychology, Human Computer Interaction, social science or another relevant field preferred, or equivalent experience
- Eight or more years of UX design research experience
- Demonstrates strategic analytical, decision-making and problem-solving skills
- Expert understanding of how to conduct, manage, and deliver UX design research work
- Very familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs
- Previous experience delivering impactful and clear research in a way that drove and directed better product/project outcomes
- Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
- Experience with agile project management and how UX research functions within it
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $139,995.00 - $164,700.00 - $181,170.00U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.