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Investor Services Supervisor

U.S. Bank

U.S. Bank

People & HR, Operations
Dublin, Ireland
Posted on Friday, November 3, 2023

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

US Bank Global Fund Services is looking to hire an Investor Services Supervisor.

The Investor Services Supervisor reports to the Manager of Investor Services Onboarding and assists with the day-to-day supervision of the team. The team is principally responsible for the processing of investor application forms, FATCA/CRS documentation and the performance of AML investor due diligence during account opening and on an on-going basis throughout the life of an investor’s relationship with a fund.

The Investor Services Supervisor is responsible for the daily sanction, adverse media and PEP screening process and oversight of transaction monitoring programme.

The Supervisor is also responsible for annual FATCA and CRS filings on behalf of fund clients and will participate in client AML due diligence visits and fund board meetings in relation to AML and FATCA/CRS matters. They will work with the team manager to ensure the investor on-boarding team has appropriately documented procedures and processes in place and will also contribute to policy decisions with the Company’s MLRO.

The Supervisor will, from time to time, be responsible for communicating and acting as an escalation point for clients and will be required to collaborate closely with other departments, including particularly the transfer agency, the MLRO and the compliance team.

The role requires extensive AML knowledge and the expertise to opine on and process complex and high-risk AML cases.


Investor Onboarding

  • Assist with the management of the daily operations of the Investor Services Onboarding team

  • Ensure that all relevant responsibilities are carried out and prioritised in accordance with deadlines

  • Implement new or enhanced procedures or processes as required in line with updated regulations / client requirements

  • Maintain oversight and follow up in relation to outstanding matters and escalate as appropriate

  • Assist with client due diligence visits

  • Client communication and point of contact for escalation


  • Provide oversight of new investor account opening to ensure compliance with AML and FATCA/CRS requirements

  • Assist the investor services team and provide guidance on AML and FATCA requirements

  • Act as primary contact for more complex and high risk AML cases for clients and direct/indirect reports

  • Oversight of the review of AML on a trigger event basis or as part of a cyclical review process

  • Review AML outstanding on a monthly basis and reporting and escalation of aged items

  • Carry out remediation of AML documentation where necessary

  • Responsible for adverse media and PEP screening to ensure alerts are adequately investigated and the rationale for clearing is documented appropriately and on a timely basis

  • Oversight of transaction monitoring programme and ensure alerts are adequately investigated and the rationale for clearing is documented appropriately


  • Completion of annual FATCA/CRS filings

  • Assist Investor Services team with complex cases and provide guidance

  • Assist with investor and client queries


  • 3rd level qualification

  • Minimum of 3-5 years’ experience in Investor Services / Onboarding

  • Extensive knowledge of AML

  • Excellent organisational skills and a high attention to detail

  • Excellent PC skills (good knowledge of Microsoft Excel and Word essential)

  • Self-motivated, innovative and analytical

  • Ability to work well as part of a team

  • Excellent client communication skills

  • Team leadership skills



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.