Director - Enterprise Fraud Governance
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
The Enterprise Fraud Risk Management Governance director leads a team of fraud governance professionals as part of the Enterprise Fraud and Payments Risk Management team within Risk Management and Compliance business line. This senior risk leader position will govern and oversee risk and control activities that directly or indirectly impact the Company’s fraud risk, and report to the Head of Fraud and Payments Risk Management.
Key responsibilities include:
Enhance and oversee implementation of the Enterprise Fraud Risk Management Policies and Standard.
Lead the development of mechanisms for ensuring ongoing adherence to the Enterprise Fraud Risk Management Policies and Standards.
Partner with the enterprise fraud analytics team to develop and execute on Authentication Risk Strategy oversight activities.
Directly oversee the execution of risk management governance routines, such as:
Governance reporting (e.g. Fraud Risk Management Quarterly Management Letters (QMLs) etc.)
Independent fraud risk assessment
Assess quantity and direction or risk and quality of risk management through the enterprise Risk Assessment Profile (RAP) processes.
Active participation in Root Cause Analysis of large adverse events
RCSA risk and control reviews
Fraud issue oversight
Maintain the enterprise’s fraud risk inventory through Enterprise Risk Management’s Risk Identification framework.
Collaborate across the team and the broader organization to support the bank’s Elder and Vulnerable Adult Financial exploitation program.
Partner with key stakeholders to identify and execute on Fraud Education and Awareness opportunities.
Fraud related complaint analysis
Additionally, this leader needs an expert understanding of applicable laws, regulations, financial services, and regulatory trends that affect the organization. This visible role will interact directly with other senior leaders and regulatory agencies (OCC and FRB), requiring expert level of presentation, relationship building, and negotiation skills. Lastly, a successful candidate will also possess the skills needed to effectively and credibly communicate with executives and senior leaders across the organization and regulators in an evolving regulatory environment.
- Bachelor's or advanced degree, or equivalent work experience
- Typically more than 15 years of applicable experience
• Bachelor’s degree in business, finance, economics, or another applicable field
• Extensive experience in operational risk governance routines, preferably in the financial services industry
• Experience managing fraud risks within the financial services industry
• Excellent communication skills, both written and verbal
• Exceptional problem solving, critical thinking, and troubleshooting skills
• Ability to build relationships cross-functionally and over the phone
• Ability to work with and influence at all levels of the organization, including with executive leadership
• Ability to prioritize and manage multiple tasks, while establishing responsible deadlines
• Flexibility in day-to-day work and tolerance for ambiguity
• Positive ‘can-do’ attitude and a strong desire to continue to learn and ask questions
• Attention to detail in writing, planning, and communication
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $165,325.00 - $194,500.00 - $213,950.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.