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Lead National Community Impact Manager

U.S. Bancorp

U.S. Bancorp

Multiple locations
Posted on Tuesday, June 11, 2024

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Reporting to the Head of National Diverse Markets & Affordable Lending, this leader will manage a team of dedicated Community Impact Managers across the bank’s national footprint while also helping to lead the development and execution of business line growth strategies in alignment and in partnership with local mortgage sales leaders, internal teams, and community partners.

Primary responsibilities

  • Oversees and is ultimately responsible for a team of Community Impact Managers that are tasked with the execution of efforts to advance homeownership opportunities within all markets including diverse markets
  • Provides coaching and development to team that grows capacity in well executed and impactful business development efforts
  • Build pipeline of opportunities that enable further business line growth
  • Manage key relationships with internal and external partners to drive new opportunities
  • Engage with partners as necessary to review performance and drive strategic objectives
  • Build and support reporting requirements to ensure business development efforts are delivering as needed.
  • Analyze data to drive strategy enhancements and inform management decisions
  • Manage performance to ensure pipeline impact for mortgage sales teams

Basic Requirements

Master's degree, or equivalent work experience - 10 or more years of experience in project management activities

SKILLS and Preferred qualifications

  • 5 + years of Community Reinvestment Act (CRA) mortgage lending experience OR related relationship/outreach experience
  • Strategic, curious, action-oriented leader who can balance moving quickly with an eye on long-term objectives
  • Outstanding customer service, event management, and problem resolution skills
  • Advanced knowledge of departmental and bank products and services

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.