The centralized HR Advisory Services (HRAS) team at U.S. Bank is hiring an Employee Relations Advisor to support Contact Center employees. HRAS is a trusted partner providing Employee Relations expertise enabling the business to grow by empowering people leaders to effectively lead their teams while giving every employee the opportunity to thrive. ​In this role, you'll be responsible for handling employee relations issues including coaching and advising leaders and employees on all performance management issues including absenteeism, performance improvement, misconduct and ensuring compliance with policies, practices and applicable employment state and federal laws and regulations. As a trusted advisor you will provide consultation and resolution guidance to promote a positive workplace culture. This position will research, resolve, and respond to a variety of employment-related matters.

Basic Qualifications​

• Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree, or equivalent work experience

• This role has multiple levels, open to candidates with 5 or more years of experience in employee relations/performance management. The successful candidate will be hired for the level of the position that aligns with their experience.

Preferred Skills/Experience

• Previous experience working in an organization with a centralized employee relations function is preferred

• Exposure to Contact/Call Center employee population (Non-exempt population, 24 hour operations)

• Significant Employee Relations experience in a fast-paced, high-volume, large highly matrixed environment is ideal

• Experience with providing coaching and resolving performance management through formalized performance improvement planning

• Experience in handling workplace investigations and recommending disposition or corrective actions associated with findings

• Ability to work independently and to identify when to engage others

• Proven consulting and influence skills, with the ability to navigate conflict and guide stakeholder to appropriate resolution

• Strong customer service and problem-solving skills, with strong attention to detail

• Excellent listening, verbal and written communication skills

• Proven ability to maintain confidential information

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications, Workday, and ServiceNow

Location:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.