Transfer Agency Manager
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
The Company:
U.S. Bank introduced its full depositary services offering in Europe in 2018. The offering supports. Regulated investment funds domiciled in the EU that are required to appoint a depositary to comply with the Alternative Investment Fund Managers Directive (AIFMD) and the Undertaking for Collective Investments in Transferable Securities Directive (UCITS).
Since July 2020, Elavon Financial Services DAC trading as U.S. Bank Depositary Services Luxembourg is authorised and supervised by the Commission de Surveillance du SecteuFinancier.
Reports To:
Transfer Agency Senior Manager
Responsibilities:
Investor Onboarding
oversee and assist with the management of the daily operations of the Transfer Agency team
ensure that all relevant responsibilities are carried out and prioritised in accordance with deadlines
implement new or enhanced procedures or processes as required in line with updated regulations / client requirements
maintain oversight and follow up in relation to outstanding matters and escalate as appropriate
organise and assist with client due diligence visits
client communication and point of contact for escalation
AML
provide oversight of new investor account opening to ensure compliance with AML/KYC and FATCA/CRS requirements
assist the Transfer Agency team and provide guidance on AML/KYC and FATCA/CRS requirements
act as primary contact for more complex and high risk AML/KYC cases for clients and direct/indirect reports
oversight of the review of AML/KYC on a trigger event basis or as part of a cyclical review process
review outstanding AML/KYC on a monthly basis and report and escalate aged items
carry out remediation of AML/KYC documentation where necessary
oversee and conduct adverse media and PEP screening to ensure alerts are adequately investigated and the rationale for clearing is documented appropriately and on a timely basis
oversight of transaction monitoring programme and ensure alerts are adequately investigated and the rationale for clearing is documented appropriately
completion of annual FATCA/CRS filings
Other TA activities
checking and processing capital calls and distributions;
checking and processing investors re-balancing/equalisation
checking, processing and confirming subscriptions, redemptions, switches and transfers;
quality checking of manual payments processing;
applying the Net Asset Value to investor capital activity for daily / weekly / monthly funds;
reconcile subscription accounts on a daily basis;
completing audit requests for investor accounts;
assist in the compilation of client board reports;
act as mentor to junior analysts;
assist the team with incentive fee calculations;
adhere to all processing procedures and controls;
act as both primary and escalation contact for both client and investor queries and act as host for client service calls and monthly board calls;
ensure client month-end reporting deliverables are being met;
gain an understanding of all funds across the team and cross train the team to ensure coverage when required;
Requirements
3rd level qualification
5-8 years’ experience in Transfer Agency / Onboarding with a track record of successfully managing a team
extensive knowledge of AML/KYC
excellent organisational skills and a high attention to detail
excellent PC skills (good knowledge of Microsoft Excel and Word essential)
self-motivated, innovative and analytical
ability to work well as part of a team
excellent client communication skills
team leadership skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
