Contact Center Fraud Risk Manager
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
We are looking for a dynamic and strategic Fraud Risk Manager to join our FMS team.
In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards.
Responsibilities:
- Lead and coordinate fraud risk operations across assigned functions
- Manage and mentor a team of fraud analysts
- Oversee fraud mitigation strategies and support procedural enhancements
- Ensure compliance with internal policies and external regulations
- Collaborate with cross-functional teams to resolve fraud-related issues
- Monitor performance metrics and fraud trends to inform strategic decisions
Requirements:
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in fraud risk, operations, or a related field
- Strong knowledge of banking operations, fraud systems, and financial products
- Excellent leadership and team management skills
- Strong communication and interpersonal abilities
- Great organizational and project management capabilities
- We’re hiring for several managerial roles with different schedules and work models, including hybrid (3 days on-site) day shifts (09:00–17:00), remote night shifts (22:00–06:00), and remote evening shifts (17:00-1:00)
If you’re a strategic thinker with a passion for fraud prevention and team leadership, we encourage you to apply with your CV in English.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
