Intake & Dispatch Work Coordinator
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Mail Operations Group of U.S. Bank is looking for a Work Coordinator to join the Global Trade and Stand by Services intake and dispatch team in Minnesota. This is a noncustomer/client facing, fast-paced environment meeting strict deadlines. A Work Coordinator distributes workload, monitors production, and participates in work as necessary on behalf of Global Trade and Standby Services for multiple locations. Monitors multiple work queues, chats and email to ensure all work is processed timely. Resolves exceptions and problems of a more routine nature, referring more complex problems to manager as necessary. Prepares reports, records, and performance monitoring informing management of operational activities. Provides work direction and training to staff as well as participates in meetings regarding process improvements with GTSS.
Schedule: 8:00 AM – 4:30 PM CST Monday - Friday
Location: 1200 Energy Park Dr., St. Paul, MN. (You will work 100% onsite.)
Job Highlights
· Double Check documents in packages being dispatched
· Complete morning risk compliance activities
· Complete production/volume reporting and gather previous days data for metric tracking.
· Update Live inventory list for GTSS Partners
· Work with manager to find solution for gaps/opportunities for more efficiency and quality between GTSS and I&D (procedures, daily tasks, reporting, etc.)
· Work with escalation teams to ensure high priority situation are solved in a timely and efficient manner.
· Required to apply to be a power of attorney so they can sign and notarize documents.
You may support the operations processes with the below, as needed to meet strict deadline
• Sort incoming mail.
• Extract contents from envelope and prep for ingestion.
• Ingest documents transaction and detail information into multiple systems.
• Upload ingested files into KTA (Kofax Total Agility) to assign and submit document files to the system.
• Log in check items.
• Collect and follow handling instructions on the end process of physical documents.
• Assisting with any document updates/replacements.
• Building document packet for send out.
- High school diploma or equivalent
- Typically four or more years of relevant experience (Bank operational functions, systems, policies and procedures, or related experience)
- SharePoint, Excel and overall MS office application proficiency
- Computer navigation skills using a variety of software packages including Microsoft Office applications
- Document processing into system
- Thorough knowledge of computer applications and/or the equipment used in the assigned area
- Good customer relations skills
- Effective verbal and written communication skills
- Well-developed ability to identify and resolve/escalate problems
- Demonstrated leadership skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
