U.S. Bank is seeking a Business Line Quality Assurance (BLQA) Senior Manager responsible for leading and supporting a team of BLQA Managers and BLQA Testers in the administration and execution of testing activities within the BL CRO’s ’s BLQA Program. The BLQA Senior Manager is responsible for overseeing all testing activities, the timely completion of planned tests, developing and delivering ongoing BLQA training, and conducting performance management and staff development. Additionally, the Manager will:

• Oversee and/or execute quality management routines to ensure QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance Policy
• Serve as a key escalation point in the execution of BLQA testing, including exception analysis and issue vetting
• Approve reporting for Sr. Management review and distribution
• Represent management in internal audits/exams of QA function
• Own the summarization of QA results for assigned focus areas and visibility for senior management
• Identify gaps and inform solutions to create testing efficiencies
• Collaborate with BL CRO leadership to drive testing strategy
• Present process improvement proposals to reduce risk of control failure and/or drive process efficiencies
• Assist in the review and approval of the annual and quarterly BLQA testing plan
• Other deliverables as assigned by management

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than ten years of applicable experience

Preferred Skills/Experience

• Advanced understanding of operational risk and management standards, the common definition of internal controls, and how control frameworks are designed and operate to mitigate risks
• Advanced business acumen and credibility to help business units proactively identify and address risks
• Superb process facilitation, project management, and analytical skills
• Excellent presentation, interpersonal, written, and verbal communication skills.
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
• Strong leadership and management skills of processes, projects and people
• Effective skills at managing stressful situations
• Strong analytical, problem-solving and negotiation skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.