Operations Manager
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Operations Manager leads a team of Quality Analysts responsible for executing daily process and agent-level controls. Oversee operational activities by planning and scheduling departmental workflows, ensuring adequate staffing, and maintaining output quality in line with product and service standards. Partners proactively with business and regulatory review managers to foster a sustainable and efficient control environment.
Key Responsibilities
- Supervise the timely and accurate execution of control activities, ensuring team productivity and adherence to quality benchmarks.
- Facilitate collaborative sessions with business units to validate test findings and review outcomes.
- Maintain deep knowledge of business unit products, policies, operations, and procedures.
- Stay current on applicable federal, state, and local laws and regulations.
- Conduct routine to moderately complex testing and control assessments.
- Develop comprehensive audit trails and document well-supported test conclusions.
- Demonstrate strong interpersonal and communication skills, both verbal and written.
- Apply effective planning, implementation, and negotiation capabilities to drive team success.
- Leverage well-rounded knowledge of banking operations and human resources practices.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
