At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Role Impact and Opportunities

By joining the U.S. Bank Virtual Pay Team, you will be at the forefront of an evolving payment landscape, helping businesses transition to secure, efficient digital solutions. Your efforts will directly contribute to client satisfaction, supplier engagement, and the overall adoption of innovative payment strategies. The position offers ample opportunities for professional growth, cross-training, and exposure to emerging technologies within the financial sector.

Supplier Outreach and Education

You will become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards. Your outreach will not only support client goals but also foster long-lasting supplier relationships built on transparency and mutual benefits.

Service Excellence and Reporting

Maintaining a high standard of service is crucial in this role. You will be responsible for following up on inquiries, resolving issues, and providing detailed reporting that informs both internal teams and clients of outreach progress and success rates.

Team Coordination and Collaboration

Success in this role depends on strong collaboration with internal stakeholders. You will work closely with other team members and departments, ensuring all service delivery aligns with company standards and client expectations.

Adaptability and Project Engagement

In addition to regular responsibilities, you may be called upon to take part in special projects. This requires adaptability, initiative, and a commitment to continuous improvement.

Ideal Candidate Profile

The ideal candidate is an experienced, client-focused professional with a proven track record in customer service and sales within the financial or merchant services industry. You are a confident communicator, adept at managing relationships and presenting complex concepts with ease. Familiarity with payment processing and virtual credit card technologies is highly desirable, as is proficiency in using analytical tools and computer systems. If you thrive in a fast-paced, dynamic environment and are passionate about delivering outstanding service and innovative solutions, this is the role for you.

Conclusion

This Grade Level 14 position offers a unique opportunity to play a pivotal role in shaping the way businesses interact with payment technologies. By leveraging your customer service expertise, communication skills, and sales abilities, you will help U.S. Bank clients, and their suppliers embrace virtual pay solutions that drive efficiency, security, and growth. If you are ready to embark on a career that blends service excellence with transformative technology, we invite you to apply and join our team in making a difference.

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically eight to 10 years of relevant experience

Preferred Skills and Experience

• Five or more years of customer service experience within the financial services or merchant services industry.

• Communication: Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience.

• Customer Relations: Proven customer service and relationship management skills, including the tact and knowledge necessary to assist both customers and non-customers effectively.

• Telephone Etiquette: Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications.

• Operational Knowledge: Thorough understanding of relevant operational processes, procedures, and company products/services.

• Sales Skills: Demonstrated sales abilities, with experience in persuading and converting prospects.

• Merchant Processing: Basic understanding of merchant processing and payment systems.

• Technical Proficiency: Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms.

• Analytical Skills: Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously.

• Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences in a professional environment.

• Presentation Skills: Soft presentation skills are preferred, enabling you to articulate strategies, successes, and process flows to clients with clarity and confidence.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.