At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Compliance Quality Assurance (CQA) Analyst (“Analyst”) is responsible for the execution of testing activities within the Independent Risk Review and Assessments (IRRA) second line organization. Key roles and responsibilities include working with the business lines and other Risk, Compliance, and Audit Professionals to help review and oversee an effective risk management framework. The Analyst is responsible for test execution within projects and activities that confirm compliance with applicable federal, state and local laws and regulations, and is responsible for the identification of control and process weaknesses through testing activities. When gaps are identified, the Analysts work with the CQA Manager to partner with the business line and Risk Management groups to recommend and influence solutions to mitigate compliance risks. Further, the Analyst is responsible for effective verbal communication of testing results to the CQA Lead Analyst and/or Manager and for responding to and/or escalating significant risks as appropriate.

Core Job Duties:

Under direction of the CQA Manager and/or CQA Lead Analyst, the Analyst is responsible for the execution of testing activities that include planning; assessment of compliance, reputation, and customer experience risks; test execution; completion of work papers; exception vetting and root cause analysis; and verbal and written communications, all in accordance with CQA Procedures and guidelines and within established timelines.

For testing activities, the Analyst is responsible for:

• Assisting in completing assigned planning activities, including identifying and analyzing business processes, risks, and controls to help determine the overall draft objective and scope.

• Developing test documents and approach with clear objectives for testing compliance and control performance effectiveness.

• Completing testing that effectively assesses the adequacy and effectiveness of controls, as well as confirming compliance with regulatory requirements based on defined approach, scope, and objective.

• Compiling work papers that effectively document completion of test steps, including objectives, confirmed exceptions, issues, and conclusions.

• Assisting with exception vetting and root cause analysis.

• Assisting in preparation of draft issues and reports that clearly communicate testing conclusions.

• Preparing documentation of work completed for review and approval by the CQA Manager where required for each phase of the Review. The Analyst may assist the CQA Manager and/or CQA Lead Analyst in the closure phase of Reviews.

• Completing all other facets of work in accordance with and as defined in CQA Procedures, Job Aids, and other Guidance in a timely manner.

Assists the CQA Lead Analyst and/or CQA Manager in engaging the CQA Senior Manager in issue severity decisions to support ratings, including assisting in detailed walk-throughs with Senior Management of high severity issues and less than satisfactory Review ratings prior to formal submission of the issue/report, as directed.

Provides the CQA Lead Analyst and/or CQA Manager timely updates of progress of work, including any potential impacts to scope and any other impediments as applicable, to ensure timely delivery of key milestones. Also escalates any other issues and risks to allow timely resolution and assists in providing impacted business lines and other key partners timely status updates for in progress Reviews, as directed.

Works with other key stakeholders related to the Reviews, including the business line contacts and the Chief Risk Office (CRO), as well as other key functions such as Corporate Compliance and Enterprise Financial Crimes Compliance, throughout the lifecycle of the Reviews assigned.

Completes all development and training requirements for self and assists the CQA Manager with onboarding and training new hires, as directed.

Performing other duties as requested by IRRA and CQA Management, including project leadership duties.

Key Competencies and Skills

• Basic or intermediate knowledge of the applicable laws and regulations, as well as key regulatory trends that impact assigned line of business.

• Basic or intermediate Risk, Compliance, and Audit competencies.

• Solid understanding of testing principles and how to develop and execute reviews.

• Solid understanding of the business line’s operations, products, services, systems, and associated risks.

• Solid business acumen and credibility to help business line(s) proactively identify and address risks.

• Average process facilitation, project management, and analytical skills.

• Average presentation, interpersonal, written and verbal communication skills.

• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.

• Applicable professional certifications (CRCM, CAMS, CIA, etc.) are preferred.

Hybrid/flexible schedule Location Expectations;

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.