At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Collect One Process Analyst is responsible for timely and accurate processing, validation of incoming payments, refunds, chargebacks, lockbox items, and related financial transactions within the Collect One platform. The role ensures that all collected funds are correctly applied, discrepancies resolved and required supporting evidence is maintained in line with internal controls and audit expectations.

This position plays a key role in daily cash allocation activities, reserve recovery processing, and ensuring the completeness and accuracy of submissions that feed into month-end close, reclass processes and year-end requirements.

As Collect One Junior Analyst, you will:

• Run daily Collect One processing load and validate payments (credit cards, checks, chargebacks), investigate and resolve out‑of‑balance items.
• Manage reserve recovery sweeps and book transfers, work items end‑to‑end ensure evidence is complete.
• Maintain audit‑ready documentation and meet control standards payment validations.
• Partner with internal teams to hit month‑end and year‑end cut‑offs and prevent backlog.
• Continuously improve, follow and help update step‑by‑step procedures as processes change, keeping documentation clear for new users. Work across Collections, Recovery, Billing, Payment Exceptions and Accounting to resolve issues quickly and communicate status.

Key Responsibilities

• Daily Collect One Processing. Process payments, check deposits, credit card payments, and chargeback refunds into Collect One.
• Completing daily Collect One Credit Reporting
• Process recovery-related items, perform reserve recovery sweeps to ensure accuracy of recovery book transfers.
• Balance all previous-day refund requests with current-day payments and Collect One uploads; investigate any out-of-balance items.
• Clear merchant reserve balances and coordinate decisions with the recovery team.
• Identify and escalate outstanding items, ensuring correct manual handling.
• Maintain evidence folders and ensure documentation meets audit and control standards.
• Process all Collect One reclasses in alignment with cutoffs, ensuring clean handoff for month-end and year-end close.
• Cross-Team Collaboration; work closely with Collections, Recovery, Billing and Payment Exceptions teams to resolve discrepancies promptly, avoid backlog and prevent year-end accumulation of tasks.

What We’re Looking For

• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• Experience in cash allocation, payment processing, or similar financial operations.
• Very good command of English (B2)
• Ability to work with multiple reports, Excel files and platforms
• Strong Excel skills (filters, lookups, pivots) and comfort working with high‑volume data across multiple reports/systems
• Familiarity with lockbox processing, check imaging, and credit card transactions.
• Attention to detail with a control mindset; ability to follow procedures and maintain evidence.
• Clear, proactive communicator who can coordinate with multiple teams and meet month‑end deadlines
• Proactiveness in raising issues and suggesting process improvements.
• Comfortable working with high-volume data files and ensuring data integrity.
• High attention to detail and ability to identify discrepancies quickly.
• Strong communication skills, especially handling cross-team clarifications.
• Ability to work under time pressure during month-end and year-end cycles.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.