At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

In this role, the incumbent provides comprehensive support cultivating strong, long-term relationships to enhance satisfaction and expand business. The position collaborates closely with Relationship Managers and Portfolio Managers within the Warehouse Lending Division of U.S. Bank Home Mortgage to manage assigned client relationships and loan portfolios, while supporting the review and execution of legal documentation for syndicated and non‑syndicated warehouse repurchase facilities in coordination with internal stakeholders and external counsel. Responsibilities include onboarding clients within the bank’s commercial loan systems, overseeing the billing and collection of monthly interest and fees, and addressing client inquiries related to warehouse lending facilities and associated products through effective cross‑functional communication. The incumbent also monitors accounts to identify compliance risks, potential fraud, or operational concerns, performing ongoing quality control and validation to maintain accuracy and mitigate risk to both the bank and its clients. Additionally, the role contributes to portfolio reporting, analysis, and other assigned projects that support operational efficiency and strong client service delivery.

Basic Qualifications

• Associate's degree, or equivalent work experience
• Five or more years of experience in financial services industry
  
  
  

Preferred Skills/Experience

• Exceptional customer service skills with clients as well as internal and external partners
• Proficient computer skills, especially Microsoft Office applications including Excel
• Excellent verbal, written, and interpersonal communication skills
• Experience with department-specific systems
• Superior knowledge of departmental and bank products and services
• Experience with credit approval information
• Experience with commercial loan legal documentation
• Strong analytical, mathematical, and problem-solving skills
• Organized, detail oriented and accurate in all aspects of work
• Ability to interact professionally with senior staff, legal counsel and clients
• Must be able to work in a fast-paced team environment
  
  
  

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.50 - $36.68

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.