At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The AI Operations lead will manage a team of onshore and offshore model operations resources to define and scale model operations, observability, and guardrails across the enterprise with a consistent process and support model. This leader will collaborate across COE, LOBs, Technology, and Risk to implement a governance framework for AI/ML models and applications in production. The ideal candidate will bring a deep knowledge of AI/ML model lifecycle and balance it with strategy to evangelize a standard AI operations structure aligned with our responsible AI principles and regulatory compliance requirements.

Key Responsibilities:

• Define and continuously evolve the AI Operations strategy aligned with CoE objectives and enterprise goals
• Define standard set of tools, governance framework, support model, metrics, and compliance documentation for AI operations
• Evangelize and lead centralized AI Ops function across the enterprise
• Day to day management of AI Ops pipeline, prioritization, onboarding, visualization, and observability of AI models
• Define standard operational metrics and guide LOBs in compliant observability framework
• Partner with product, model development, AI enablement, and Risk leaders to identify high value AI operations opportunities
• Manage AI vendor relationships and onshore/offshore team balancing and capacity management
• Lead annual planning for AI Operations and plan a business case for AI Operations funding model
  
  
  

Basic Qualifications

• Typically a Bachelor's degree, or equivalent work experience
• Typically 10 or more years of experience, including leadership of large, complex programs/initiatives with
• high impact with direct and indirect leadership responsibilities
• 3 or more years managing operations for large scale machine learning and GenAI models
• Model development experience a plus
  
  
  

Preferred Skills/Experience

• Ability to lead and execute on large initiatives spanning multiple lines of business
• Technically proficient in model life cycle management, portfolio management, financial/budget management, and roadmap planning
• Executive communication and reporting skills
• Areas of expertise include vendor relationship management, workforce management, executive communication, strong problem-solving and conflict resolution
• Experience collaborating across teams and influencing outcomes
  
  
  

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.