At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

location: Warsaw

Working model: hub (3 days in the office)

About The Team

As part of U.S. Bancorp’s Corporate Risk Management and Compliance Division, the Operational Risk Management (ORM) function provides independent oversight of enterprise-wide operational risk. The team assesses risk exposures and trends, evaluates the effectiveness of control environments, and partners closely with Business Lines to strengthen risk mitigation and resilience.

Within ORM, this role sits firmly in the Second Line of Defense (SLoD), providing credible challenge and risk expertise across critical payment activities.

Role Overview

Are you passionate about safeguarding payment systems and ensuring compliance with European and global banking standards?

We are seeking a Payments Operational Risk Manager to join our Operational Risk Management team. In this role, you will provide independent risk oversight of end-to-end payment processes, support the development of robust control frameworks, and partner with business and control functions to enhance the safety, soundness, and resilience of payment operations.

You will work across a broad range of domestic and international payment platforms, supporting regulatory readiness and continuous improvement in a highly visible risk domain.

Key Responsibilities

• Assess end-to-end payment processes and identify operational risks across platforms including CHAPS, TARGET2, ACH, Wire, RTP, SWIFT, and Zelle.
• Provide SLoD oversight and challenge through Risk and Control Self-Assessments (RCSA) and Business Line Quality Assurance (BLQA) activities.
• Perform policy, standard, and control gap assessments, ensuring alignment with internal risk frameworks and applicable banking laws and regulations.
• Contribute to the development, maintenance, and governance of enterprise-level policies related to payment processing risk.
• Partner with Business Lines and control functions to coordinate remediation plans, track progress, and support timely closure of identified issues.
• Support enterprise risk reporting, trend analysis, and management information for senior leadership and regulators.
• Participate in root cause analysis of payment-related incidents, issues, and control failures, and support sustainable control enhancements.
• Collaborate with internal stakeholders to address regulatory, audit, and compliance findings, ensuring clear documentation and effective outcomes.
  
  
  

Basic Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 10+ years of experience in operational risk management, compliance, audit, or payment operations within financial services.
• Demonstrated experience with:
• Risk and control assessments (e.g., RCSA)
• Risk reporting and trend analysis
• Control gap assessments
• Root cause analysis and issue remediation
  
  
  

Preferred Qualifications & Skills

• Strong experience in operational risk management or payments oversight within a regulated financial institution.
• Solid understanding of payment networks and clearing systems (e.g., CHAPS, TARGET2, ACH, Wire, RTP, SWIFT, Zelle).
• Familiarity with regulatory compliance expectations, particularly in relation to payments and operational resilience.
• Experience using GRC platforms (e.g., Archer).
• Strong written and verbal communication skills, with the ability to provide effective challenge and influence stakeholders.
• Proficiency in Microsoft Office and process mapping or risk documentation tools.
• Highly analytical mindset with strong attention to detail and problem-solving capabilities.
  
  
  

Why Join Us

This role offers the opportunity to play a critical part in protecting and strengthening payment operations within a global financial institution. You’ll work in a collaborative, professional risk environment where your expertise will directly influence decision-making, regulatory outcomes, and operational resilience—while continuing to grow your career in operational risk management.

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.
  
  
  

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.