At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

In this role, you will help protect customers and U.S. Bank by detecting, investigating, and preventing fraudulent activity across several products. You will research transactions and digital interactions with U.S. Bank. Types of activity include, but are not limited to, money movement through Wire, ACH, RTP, P2P, Zelle, and FedNow channels, along with website and mobile application usage anywhere our customers are in the world.

To be successful in this role, you need to have excellent investigative techniques, knowledge of the banking industry, and be digitally engaged with mobile and online applications. A top-notch fraud analyst should be able to work quickly, sometimes under pressure, and have meticulous attention to detail. This position will work cases using various investigation methods and tools. Customer contact via email/phone is frequently needed for the investigations. If fraud is suspected or confirmed, the analyst will stop or return the transaction in question if possible.

Key accountabilities:

• Monitors account activity to identify fraudulent financial transactions and violations

• Secures accounts to prevent losses

• Coordinates with internal departments to validate that charges are authorized

• Works with merchants to resolve customer service issues or fraudulent activity

• Maintains merchant processing statistics and records

• Representing US Bank professionally via inbound/outbound calls related to fraud mitigation operations

Skills & experience required:

• Ability to interpret technical and administrative instructions independently and use them as a guide in solving similar problems or situations

• Experience with loss mitigation

• Proven experience in constantly meeting performance metrics - SLA adherence and Quality Assurance (QA) accuracy

• Effective verbal and written communication skills

• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications

• Excellent English (written and spoken - C1). Fluency in Spanish is a plus but not required.

• Three to five years of relevant work experience (preferably in fraud prevention, risk, or a related field)

• Willingness to contact customers via phone or in writing when necessary to verify suspicious activity

• Ability to make risk-mitigating decisions with excellent accuracy levels

• Strong time management skills in a fast-paced, SLA-driven environment

• High school diploma or equivalent

Additional information:

• Working hours from 21:30-5:00 Tuesday-Saturday afternoon/night shifts (throughout the week/weekends) with flexible scheduling.

• This role is remote.

This position is not eligible for visa sponsorship.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.