At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Job Description

U.S. Bank National Association is seeking a collaborative and detail‑oriented Team Lead to oversee day‑to‑day execution of Third Party Risk Management (TPRM) activities, with direct accountability for managing the third party ongoing monitoring function. This role provides leadership, coaching, and workflow oversight for a team responsible for ongoing monitoring.

The Team Lead works closely with TPRM leaders and senior leaders, Product Service Owners (PSOs), Business Line (BL) customers, and other internal risk customers to ensure ongoing monitoring activities are executed accurately, timely, and in alignment with policy and regulatory expectations.

Essential Functions

• Lead a team responsible for third party ongoing monitoring, including evidence review, performance tracking, contract/obligation monitoring, and risk control validation.
• Provide daily direction, coaching, and support to ensure consistent and high‑quality execution of monitoring activities.
• Review team outputs for completeness, accuracy, and adherence to policy requirements.
• Manage work distribution, prioritize tasks, and ensure team SLAs are met.
• Own the end‑to‑end execution of third party ongoing monitoring activities within assigned portfolios.
• Ensure controls, SLAs, KPIs, contractual obligations, and risk indicators are reviewed at appropriate intervals.
• Validate that monitoring evidence meets program and regulatory standards.
• Identify trends, recurring issues, or elevated risks surfaced during monitoring and escalate as appropriate.
• Maintain accurate documentation within Archer, CLM, and related systems.
• Support the team in identifying emerging risks flagged during monitoring or assessment cycles.
• Conduct secondary review on elevated risks to ensure appropriate escalation and treatment.
• Ensure activities are performed within required timeframes and with appropriate review rigor.
• Serve as a primary contact for BL customers regarding ongoing monitoring expectations and findings.
• Partner with SMEs in Information Security, Procurement, Legal, and other risk groups to resolve monitoring issues and clarify requirements.
• Maintain accurate and updated business line portfolio data, including segmentation, service mapping, and monitoring cadence compliance.
• Oversee monitoring‑related issues and remediation efforts, ensuring team tracks progress and escalates delays or risk impacts.
• Identify opportunities to strengthen monitoring procedures, introduce standardization, or improve documentation workflows.
• Provide recommendations to leadership and help implement new or refined processes.
• Maintain knowledge of TPRM policies and relevant regulatory expectations.
• Reinforce compliance within team workflows and escalate interpretation questions when needed.
  
  
  

Basic Qualifications

• Bachelor’s degree or equivalent experience in Risk Management, Business, Finance, or related field.
• Typically 2-3 years of experience in risk management, vendor/third party risk, compliance, or related role.
• Experience coaching or providing informal leadership to others.
• Foundational understanding of third party risk domains, including information security, resiliency, financial health, and compliance.
  
  
  

Preferred Skills/Experience

• Experience performing or overseeing ongoing monitoring activities within a TPRM program.
• Strong organizational skills with the ability to manage team workflow and shifting priorities.
• Solid communication skills with the ability to guide team members and explain monitoring results to stakeholders.
• Experience with Archer, ServiceNow, CLM tools, or other TPRM systems.
• Analytical skills with ability to review monitoring evidence and assess risk impacts.
• Comfortable working in a dynamic environment with evolving responsibilities.
  
  
  

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.
  
  
  

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.