Freight Relationship Manager
U.S. Bank
Customer Service
Naperville, IL, USA
USD 111,095-130,700 / year + Equity
Posted on Mar 29, 2026
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
This role has multiple levels, open to candidates with a minimum of 7 years of relationship management experience. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.
The Freight Relationship Manager is responsible for leading and strengthening client relationships within the assigned business segment and/or geographic region. Working directly and through Account Representatives, this role drives growth by acquiring new business, expanding existing relationships, and optimizing portfolio performance. The ideal candidate combines strategic relationship management with consultative sales expertise to deliver exceptional value to clients and the organization.
Key Responsibilities:
Portfolio Optimization:
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,095.00 - $130,700.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Job Description
This role has multiple levels, open to candidates with a minimum of 7 years of relationship management experience. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.
The Freight Relationship Manager is responsible for leading and strengthening client relationships within the assigned business segment and/or geographic region. Working directly and through Account Representatives, this role drives growth by acquiring new business, expanding existing relationships, and optimizing portfolio performance. The ideal candidate combines strategic relationship management with consultative sales expertise to deliver exceptional value to clients and the organization.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for senior leadership at assigned clients, ensuring satisfaction and long-term retention.
- Manage non-credit risk across the customer portfolio to maintain compliance and mitigate exposure.
- Business Development & Growth:
- Prospect and secure new business opportunities to increase spend volume and revenue.
- Expand existing customer relationships through cross-selling and upselling of bank products and services.
- Monitor profitability and implement strategies to enhance financial performance.
- Consultative Sales & Advisory:
- Provide tailored, consultative advice to clients to support their business objectives.
- Identify client needs and deliver solutions across all product groups.
- Make appropriate referrals to internal partners for specialized services.
- Drive growth through program optimization initiatives and strategic planning.
- Analyze portfolio performance and recommend improvements to maximize results.
- 30-40% travel required
- Bachelor's degree, or equivalent work experience
- Seven to ten years of relationship management experience
- Demonstrated success in relationship management and consultative sales within the freight or logistics industries.
- Strong understanding of financial products, risk management principles, and their application to client solutions.
- Proven sales, business development, and relationship‑expansion capabilities with a focus on identifying and capitalizing on growth opportunities.
- Broad knowledge of banking products and services, with the ability to leverage offerings to deepen client relationships and drive revenue.
- Excellent communication, negotiation, and presentation skills, with the ability to influence and engage audiences.
- Strong analytical and problem‑solving abilities to assess client needs and develop effective solutions.
- Ability to work effectively both independently and collaboratively across teams, stakeholders, and external partners to achieve business objectives.
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,095.00 - $130,700.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
