At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Performs a range of document processing, record‑keeping, and administrative support activities related to customer accounts. The role requires a strong understanding of products and services within the assigned area, along with a high level of accuracy and attention to detail.

Key responsibilities include entering and updating customer account information, recording transactions, reviewing and summarizing documentation, preparing reports, and providing general administrative support. The role also includes responding to customer inquiries, resolving issues, and addressing requests for information in a timely and professional manner.

Basic Qualifications

• High school diploma or equivalent
• Typically two to three years of clerical and customer service experience
  
  
  

Preferred Skills/Experience

• Strong knowledge of products, services, terminology, procedures, and systems related to the assigned area
• Proven customer service skills with the ability to handle inquiries professionally and effectively
• Strong attention to detail and commitment to accuracy and data integrity
• Ability to manage multiple tasks, priorities, and deadlines in a fast‑paced environment
• Ability to identify issues, apply sound judgment, and resolve or appropriately escalate complex problems
• Proficient computer skills, including Microsoft Office applications and internal systems
• Effective verbal and written communication skills
• Ability to work independently as well as collaboratively within a team environment
• Strong organizational and time‑management skills
• Understanding of confidentiality, data protection, and compliance requirements
  
  
  

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.
  
  
  

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.