Operations and Customer Service Specialist
U.S. Bank
Operations, Customer Service
Warsaw, Poland
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
About the role
Are you looking for a dynamic role where you can collaborate across teams, solve complex problems, and make a real impact on operational excellence?
We are looking for an Operations Specialist to join our team and support key processes across Operations Services. In this role, you will work closely with multiple internal teams and external partners, helping ensure that transactions, processes, and customer-related activities run smoothly and efficiently.
This is a great opportunity for someone who enjoys variety in daily tasks, thrives in a fast-paced environment, and wants to develop expertise in operations, payments, and process improvement.
What you will be doing
• Provide operational support across multiple internal teams and systems
• Process and review transactions such as payments or claims with high attention to detail
• Perform data entry, documentation, and archiving tasks
• Investigate and resolve operational exceptions and discrepancies
• Collaborate with internal stakeholders and external partners or vendors to resolve issues
• Handle inquiries and provide support to ensure smooth operational delivery
• Escalate complex issues where needed and support resolution processes
• Identify opportunities for process improvements and contribute to their implementation
• Maintain high quality and compliance standards in all tasks
What we are looking for
Basic requirements:
• High school diploma or equivalent
• Minimum 4 years of experience in operations, back office, or similar roles
Preferred skills:
• Understanding of operational processes, systems, and procedures
• Strong analytical mindset with the ability to investigate and solve issues
• Good attention to detail and accuracy in data processing
• Ability to manage time effectively in a fast-paced environment
• Strong communication skills, both written and verbal
• Confidence in working with both internal teams and external stakeholders
• Good PC skills and ability to work across multiple systems
Working model and shifts
• Hybrid model with 3 days per week in the Warsaw office
• Standard working hours: 9:00–17:00
• Additional 15% shift premium for late/night shifts
• Late shifts available until 01:00 (not mandatory but highly appreciated)
• Option to work shifts ending around 22:00 if night work is not feasible
Location expectations:
This role requires working from a U.S. Bank location three (3) or more days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
