At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

About the Role:

As a Process Improvement Manager in our EU Operations team, you will play a pivotal role in enhancing operational efficiencies. Your expertise will be essential in simplifying and standardizing various processes within the team, ensuring streamlined, efficient and effective operations and improved service delivery to our clients thus supporting both the Operations Transformation and Growth Agenda.

Key Responsibilities:

• Analyse existing operational processes , measure outcomes, and identify opportunities for simplification, standardization, and efficiency, while identifying and eliminating redundancies.
• Utilize problem-solving tools for root cause analysis illustrating bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness laying out productivity gains and impacts.
• Based on analysis undertaken develop and implement strategies to streamline operations, reduce complexities, and eliminate redundancies.
• Presents findings and recommendations to business process owners and project teams.
• Collaborate with various departments to understand business impacts and contribute to solution development.
• Coordinate cross-functional activities, ensuring alignment with business objectives and integration of new processes.
• Participates in pre-implementation of process projects to determine the level of involvement and risk to assigned organization.
• Monitor and report on the effectiveness of implemented strategies to leadership team making adjustments as necessary.
• Research and benchmark best business practices and advancements both within and outside the organization and to implement continuous process enhancement.
• Facilitate the adoption of new technologies into existing business processes, ensuring sustainable and quantifiable improvements leading to improve quality , customer satisfaction and cost performance.
• Frequently interface with business lines, including management, and/or internal resources

• Facilitate training sessions for team members on process mapping , tooling , techniques, new processes and standards.

Qualifications and Preferred skills:

• Bachelor’s degree or equivalent
• Minimum 6 years of overall work experience of which 3 years in process improvement and optimization, preferably in merchant acquiring or financial services operations.
• Conceptual knowledge of fundamental theories, principles and practices, and basic understanding of business operations.
• Strong analytical skills, ability to interpret complex data and proficiency in data analysis tools.
• Effective communication, verbal and written presentation and interpersonal skills.
• Proficient in process mapping , process modelling, process controls and workflow analysis.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Project management certification or experience.

• Effective influence, change management, and coaching skills

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.