Senior Product Manager, Business Customer Journey & Delivery
Product, Customer Service
San Francisco, CA, USA · Columbus, OH, USA · Minneapolis, MN, USA · Milwaukee, WI, USA · Oshkosh, WI, USA · Gresham, OR, USA · Los Angeles, CA, USA · Denver, CO, USA · Chicago, IL, USA
USD 133,365-156,900 / year + Equity
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
We are seeking a Senior Product Manager to lead a Manage U.S. Bank Accounts journey team within Business Banking, with primary responsibility for owning and delivering digital experiences for small business clients.
The Senior Product Manager will lead a cross-functional team across product, engineering, design, agile, risk, and content to deliver measurable customer and business outcomes. The role requires strong product judgement, disciplined discovery and requirements elicitation, strategic prioritization, and the ability to influence effectively across internal partners and external stakeholders.
Key Responsibilities:
Discovery: Lead planning for discovery cycles, ensuring partner teams (research, design, engineering, product partners, etc.) understand the scope and understand the goals. This includes workshops and journey mapping sessions.
Definition: Create and manage requirements, refine scope, and define product metrics to improve journey engagement, adoption, and retention.
Delivery: Lead cross-functional execution across agile, engineering, design, testing, and risk to deliver iterative improvements with measurable customer and business impact. This includes confident decision-making on scope and tradeoffs.
Dependencies: Proactively identify and engage dependent teams involved in delivery success, including business line stakeholders, other digital teams, change management, go-to-market, and banker engagement.
Leadership: Use product expertise to engage across teams and Journeys, anticipate challenges, and seek areas of collaboration
- Product Management experience
Preferred qualifications, capabilities, and skills:
- 5+ years of product management experience, preferably in digital products, digital user experience, and/or customer experience
Experience building digital products in an Agile environment, preferably both desktop and native mobile applications.
A strategic mindset with the ability to connect dots across business, technology, and customer needs.
Demonstrated ability to lead across disciplines, influence without formal authority, and communicate clearly with stakeholders at multiple levels.
Technical fluency to partner effectively with architecture and engineering on feasibility, sequencing, workflows, and delivery tradeoffs.
Intermediate-to-strong knowledge of UX practices, core development components, and testing practices involved in digital delivery.
Experience managing product metrics and operating effectively in a regulated or risk-managed environment.
Familiarity with core banking products (deposits, cards, lending).
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
