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Job Description:

Job Summary

Team Leader is a full-time position responsible for providing departmental administrative, coaching, technical training and support to associates. Judgment and independent initiative may be required to identify, adapt, and apply approaches to solve problems. This position monitors the efficiency and quality of processes at their maximum level and ensures process, policy, and procedure changes are administered. IAS experience is preferred to review bids and categorized them before assigning to team members, also would need to assist Pricing team with the queries.

Key Responsibilities

Act as a liaison between Associates and Supervisors

Review/reject request which are for creating/modifying bid as per set guidelines of IAS

Correct categorization of bids and assigning bids to associates after reviewing the request

Shares skill and knowledge with associates while addressing questions regarding the systems and work

Stays current on service features and system enhancements through formal and informal training

Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction

Prioritize the workflow to meet the deadlines of the department

Communicates to Supervisor any issues or problems that need escalation or management attention

Identifies and implements changes and process improvements to maximize efficiency, decrease errors and reduce costs within the department

Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place

Reviews processes to ensure efficiencies are maximized within the department

Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit

Skills set required

Must have effective and professional communication skills to work with internal and external customers

Must be a team builder who facilitates co-operation

Ability to work independently, make sound judgments, without supervision based on the needs of the process

Willingness to accept change and perform additional duties as assigned according to business requirements

Prerequisites

Graduate/ Postgraduate in any discipline.

Excellent verbal and written communication skills

Influence and Persuasion

Strong customer orientation

Knowledge of MS office

Prior leadership experience preferred

IAS experience is preferred

Employee Type:

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