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Customer Service and Warehouse Operations Manager



Customer Service, Operations
Memphis, TN, USA
Posted on Saturday, July 6, 2024

Customer Service and Warehouse Operations Manager POST NUMBER: 416367

Memphis, TN, US On-Site
July 5th, 2024
$ 100000.00 - 110000.00 yearly
direct hire
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The individual in this role will be overseeing the operation, maintenance, staffing, budgeting, and performance of the Distribution facility. The Distribution Manager is tasked with implementing the strategic direction aligned with the company's overarching goals and strategies. Ensuring site performance with a strong focus on customer service and productivity is also part of their responsibilities. Furthermore, they will provide leadership to ensure flawless execution, foster a positive culture, and uphold the company's values. This role is primarily a hands-on management position that involves direct involvement in the day-to-day operations.

As a strategic leader, you'll drive process improvement initiatives, collaborate on innovative solutions, and foster a positive culture that prioritizes customer satisfaction and productivity
Responsible for the oversight of all distribution operations, including pulling, stock runs, and all related inventory transactions
Oversight for scheduling appropriate levels of staff to allow for maximum production effectiveness within the shipping and all distribution departments
The individual in this role will be overseeing the operation, maintenance, staffing, budgeting, and performance of the Distribution facility
Ensuring site performance with a strong focus on customer service and productivity is also part of their responsibilities
Conducts analysis of existing business processes using methods such as gap analysis or PDCA to identify areas for improvement
Acts as an internal consultant, developing short- and long-term strategies for the organization, incorporating Six Sigma, Agile, and other practices as necessary to drive progress and reduce costs
Coordinates and leads key improvement projects across all organizational levels, potentially overseeing multiple teams or collaborating with managers to re-engineer processes
Establishes measurable standards at project initiation and regularly generates detailed update reports for management, comparing actual project results against these standards
Provide guidance and make improvements to the inventory systems and inventory strategy
Develop and implement strategies to optimize warehouse layout, space utilization, and inventory management processes
Work collaboratively with the sales teams to ensure client satisfaction
Tracks project performance to analyze successful completion of short- and long-term goals

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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