Senior Technical Engineer POST NUMBER: 426920

• Technical Support: Provide advanced support for desktop and laptop issues, Windows OS, Apple iOS, iPhone and iPad support, and Office 365 administration.
• End-User Computing: Manage and troubleshoot end-user computing environments, ensuring high availability and performance.
• On-Call Rotation: Participate in an on-call rotation to provide after-hours support for critical issues.
• Off-Hour Responsiveness: Be available for off-hour support as required to address urgent technical problems and system outages.
• Active Directory, User Accounts, & Group Policy: Administer Active Directory (AD), user accounts across all solution sets, and AD Group Policy, including user account management, permissions, and security settings.
• ITSM & RMM Tools: Utilize ITSM and RMM tools for managing support tickets, monitoring system performance, and deploying software updates.
• Technical Projects: Lead and contribute to technical projects, including system upgrades, deployments, and process improvements.
• Escalation Management: Resolve escalated technical issues from junior staff, providing guidance and mentorship.
• Coordination & Collaboration: Work closely with other IT team members, departments, and stakeholders to ensure effective communication and project success.
• Documentation: Maintain and develop accurate and comprehensive documentation for processes, configurations, and troubleshooting steps.

• Experience: 5-10 years of progressive technical support roles, with at least 2 years in a senior or lead capacity. An ideal candidate will have systems, server, network, cybersecurity, or other tangential specialty experience, titles, or duties.
• Technical Expertise: Proficiency with desktop and laptop support (hardware, software, & networking), Windows OS, Apple iOS, JAMF/MDM, and Microsoft Office 365 administration. The ideal candidate will also have experience and understanding of automation & integration between various 3^rd party solutions. Experience leveraging toolsets such as PowerShell, SQL , Oracle, Oracle APEX, WordPress ,or IIS is also desirable.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Leadership: Proven ability to lead technical projects, manage escalated issues, and mentor junior team members.
• Problem-Solving: Excellent troubleshooting skills with a methodical approach to resolving complex technical issues.
• Availability: Willingness to participate in on-call rotation and provide off-hour support as needed.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.