Technical Specialist POST NUMBER: 432173

We are seeking a skilled and adaptable Technical Specialist Contractor with robust technical expertise and the ability to thrive in a fast-paced desktop support environment. This role, based at our manufacturing facility in Jacksonville, NC, will report directly to me and focus on providing exceptional support to our end users. The position requires collaboration with multiple teams, including engineering, production, and office departments, to address their PC-related needs effectively.

Ideal candidates should have a deep understanding of PC operating systems, wired and wireless networking, peripheral device support, and advanced software troubleshooting. This is a 90-day contract position, with no intention of transitioning into a permanent role. Please submit the two most qualified candidates for consideration. Rate requirements are not specified, as they will be evaluated based on regional standards.

Responsibilities:

• Install, configure, test, and troubleshoot PC hardware and software applications for associates
• Provide support for Microsoft operating systems, including Windows 11 and Windows 10, and Microsoft applications in a corporate environment.
• Offer support for iOS devices, such as iPads, iPhones, and Mac computers.
• Assist with Local Area Networks (LAN), Wireless Networks, and TCP/IP protocols.
• Support and administer Microsoft 365 applications and demonstrate knowledge of Intune.
• Provide mobile device support.
• Utilize Jira for issue tracking and trend analysis to recommend proactive solutions for reducing recurring problems.
• Identify and address potential customer service challenges.
• Recommend and implement process improvements to enhance departmental efficiency and customer service.
• Contribute to projects and provide input for global standardization initiatives.
• Provide support for SAP, VPN, Two-Factor Authentication, software deployment tools, and PC encryption technologies.

Required Skills and Qualifications:

• Proven expertise in hardware and software troubleshooting.
• Excellent problem-solving and critical-thinking skills.
• Strong communication and interpersonal abilities.
• Demonstrated capability to establish and maintain strong customer relationships.
• Advanced knowledge of PC imaging processes and software deployment tools.

Education and Experience:

• High school diploma required.
• Minimum of 3 years of experience in PC support.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.