Senior Business Systems Analyst POST NUMBER: 432727

The Senior Business Systems Analyst (BSA) plays a critical role in defining, analyzing, and approving processes for a Policy Administration System. This position involves creating system requirements, coordinating with developers, testers, and business stakeholders, and ensuring seamless delivery across all phases of the software development lifecycle (SDLC). The role supports systems such as Policy Administration, customer relationship management, data transport, and document creation services.

The ideal candidate is a strong communicator, takes ownership of tasks, and has experience as a Business Systems Analyst or similar role within IT, particularly in the insurance domain. Familiarity with policy administration systems and insurance products, especially annuities, is highly desired. The position requires collaboration with cross-functional teams, including offshore development and QA, and is based in Durham, NC, with a hybrid work arrangement (onsite 3 days per week).

Responsibilities:

• Become an expert in assigned systems or areas and effectively communicate with end users.
• Lead discussions with cross-functional teams to develop and refine system requirements, collaborating with IT teams for system integration.
• Support policy administration systems, including product builds, policy administration, claims, and financial data.
• Document and track requirements throughout development, testing, and deployment phases.
• Assist with functional testing and address end-user queries.
• Create training materials and assist with onboarding end users to new functionalities.
• Drive project execution, reporting progress, risks, and blockers proactively.
• Investigate defects and assess potential enhancements through detailed system analysis.
• Develop process flows for business procedures and assess system improvements.
• Maintain comprehensive documentation for system updates.
• Serve as a liaison with third-party vendors.

Requirements:

• 5 years of experience in IT, including applications support, software/database development, or requirement gathering.
• 5 years of experience in the insurance domain; annuity/life preferred.
• Proven ability to manage multiple projects in a fast-paced, dynamic environment.
• Experience in an Agile setting as a Business Systems Analyst or similar role.
• Strong analytical, problem-solving, and critical-thinking skills.
• Familiarity with insurance product development and policy administration platforms is preferred.
• Proficiency in enterprise tools such as JIRA for managing the SDLC.
• Excellent verbal and written communication skills.
• Bachelor’s degree in computer information systems, technology, or equivalent work experience.
• Ability to establish professional relationships and collaborate across teams.

If you are a detail-oriented professional with a passion for system analysis and project delivery in the insurance industry, we encourage you to apply!

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.