IT Operations Systems Engineer POST NUMBER: 434177

Key Responsibilities:

Functional:

• Provide technical leadership, hands-on implementation, and troubleshooting for complex infrastructure and day-to-day IT operations.
• Quickly assess and escalate technical concerns when necessary.
• Troubleshoot issues systematically, document problems, and proactively address system vulnerabilities.
• Implement solutions to ensure all IT products and services meet organizational standards and user needs.
• Communicate effectively with both technical and non-technical staff.
• Develop IT standards and procedures.
• Participate in IT security assessments, risk analysis, and reporting.
• Respond to inquiries regarding IT policies, practices, and standards.
• Resolve system issues and ensure the security of information systems assets.
• Balance business needs with other concerns and communicate issues to management.
• Create and document standard configurations, build/support processes, and FAQs.
• Act as a technical resource or liaison between IT and other departments.
• Perform additional duties as assigned.

Compliance:

• Demonstrate knowledge of and adhere to all applicable compliance requirements and regulations, including federal and state guidelines.
• Communicate compliance requirements to staff and escalate concerns as necessary.

Work Experience, Skills, and Abilities:

Minimum Requirements:

• Bachelor’s degree in computer science or related field, or equivalent work experience.
• 3 years of experience in:
  • Supporting hybrid IT operations.
  • Implementing and migrating enterprise systems to cloud providers.
  • Supporting Windows Server environments.
  • Managing virtual environments, infrastructure devices, and cloud services.
• 2 years of experience with enterprise monitoring solutions, storage technologies, and Azure services.
• 1 year of experience with Intune, scripting (PowerShell, Bash, or Python), and SSO solutions.
• Strong time management, technical troubleshooting, and documentation skills.
• Proficiency in MS Office tools.
• Ability to work in an on-call rotation.

Preferred Requirements:

• Certifications such as MCSE, AZ-104, or similar.
• Experience with business continuity planning, ITIL frameworks, and managed security services.

Work Environment:

• Full-time remote position with flexibility for evenings and weekends as needed.
• Requires a home office setup with a high-speed internet connection.

Additional Requirements:

• Strong interpersonal and communication skills.
• Ability to support a diverse and inclusive work environment.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.