Specialty Customer Service Representative POST NUMBER: 434328

• Respond promptly to customer inquiries, providing accurate information about order statuses and product details.
• Process customer orders/changes/returns according to established department policies and procedures.
• Communicate with customers and sales representatives regarding pricing, shipping dates, potential delays, and other pertinent information.
• Follow up on orders to ensure on-time delivery.
• Address and resolve product or service issues by understanding customer complaints, identifying the cause, offering appropriate solutions, and ensuring the issue is resolved promptly.
• Coordinate with production, shipping, warehouse, or logistics teams to expedite or trace missing or delayed shipments.
• Provide product usage assistance to customers or direct them to the right person for support.
• Maintain and update the customer database, including names and addresses.
• Collaborate with other departments and work with retailers and sales representatives to foster customer loyalty.
• Assist in resolving disputed credit items or terms with customers.
• Provide regular feedback to the manager regarding customer concerns or service issues.
• Partner with the sales team to ensure customer service expectations are consistently met or exceeded.
• Package and ship customer sales samples as needed.

• 1-2 years’ experience in a Customer/Client Focused support role.
• High school diploma or equivalent; college degree preferred.
• Strong phone contact handing skills and active listening.
• Customer orientation and ability to adapt/respond to different types of character.
• Must be able to multi-task, prioritize and manage time effectively in a fast-moving environment.
• Strong problem-solving ability.
• Detail oriented.
• Ability to work under pressure.
• Oral and written communication proficiency.
• Must be able to work in a Team environment.
• Proficient in Microsoft Office Suite (Word, Excel), internet, and email.
  • Must be able to travel to trade shows if attendance is requested. (Limited travel if at all-they have about 3-4 trade shows in Dallas, New York.)

• Effective Communication & Listening: Skilled in both verbal and written communication, with the ability to understand and address the needs of customers, colleagues, and leadership.
• Collaboration & Teamwork: Ability to work well with managers and staff, fostering a positive, collaborative work environment.
• Integrity & Leadership: Earn the trust of coworkers and management, demonstrating ethical decision-making at all times..
• Energetic & Positive Attitude: Maintain enthusiasm for work, completing tasks efficiently and to the highest standards.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.