IT Infrastructure Manager POST NUMBER: 440241

• Leadership & Strategy: Lead IT teams to design and implement technology strategies that align with business goals, with a focus on growth, scalability, and operational efficiency.
• Managed Services & Vendor Management: Oversee IT services and manage vendor relationships to ensure timely support and adherence to service level agreements (SLAs). Establish contracts and maintain communication with key suppliers for hardware, software, and network support.
• Infrastructure & Security: Drive the development and enhancement of IT infrastructure, ensuring secure and effective networking, server, storage, and data management systems. Oversee security protocols to protect organizational assets.
• Microsoft Expertise: Utilize advanced knowledge of Microsoft technologies (Office 365, Active Directory, MS Server) to optimize system performance, troubleshoot issues, and manage enterprise systems.
• Process Management & Execution: Design and implement regular maintenance schedules for IT infrastructure. Lead initiatives to evaluate, onboard, and integrate new software solutions to improve organizational efficiency.
• Collaboration & Communication: Work cross-functionally with teams to define and complete IT projects. Communicate technology solutions and concepts effectively to all stakeholders.
• Disaster Recovery & Strategic Planning: Implement and maintain disaster recovery plans. Support capacity planning for hardware, software, and network infrastructure to ensure business continuity and scalability.

• Business Acumen & Leadership: Mastery of competencies at the Director level, including Business Acumen, Perspective, Decision Quality, Organizational Agility, and Process Management/Execution.
• IT Infrastructure & Security Expertise:
  • Advanced knowledge of IT infrastructure, including network systems (Meraki), servers, storage, and cloud platforms.
  • Strong expertise in security protocols and best practices.
• Microsoft Technologies:
  • Advanced knowledge and hands-on experience with Microsoft technologies, including Office 365, Active Directory, MS Server.
  • Expertise in SQL Server and integration with Blackbaud Raiser’s Edge and Financial Edge.
• Reporting & Data Management:
  • Proficiency in SQL queries, Crystal Reports, and SSRS (SQL Server Reporting Services).
• Software & Applications:
  • Experience with IT systems used in nonprofit or foundation environments, particularly Blackbaud Raiser’s Edge and Financial Edge.
  • Experience with software evaluation, onboarding, and integration.
• Communication Skills: Excellent oral and written communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Project Management & Process Optimization:
  • Proven experience in project management and process improvement.
  • Ability to evaluate, develop, and implement processes that improve operational efficiency.
• Training & Development:
  • Ability to identify technical training needs within the organization and coordinate with HR or vendors to deliver solutions.
  • Experience in providing training to staff on technology-related topics, including report creation and data queries.

• 5 years of progressive experience in technology management, with a strong background in managed services, infrastructure development, and security.
• Experience working in mid to large-size companies, with nonprofit or foundation experience a plus.
• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., Microsoft Certified Solutions Expert, CompTIA Security , Cisco) are a plus.

• Establish agreements and contracts with key vendors and suppliers, ensuring agreed-upon communication protocols and service level expectations.
• Manage ongoing relationships with vendors to ensure hardware, software, and network support meets operational needs.

• Collaborate with all departments to define IT solutions that improve efficiency and meet organizational needs.
• Regularly evaluate and enhance processes for IT infrastructure maintenance, software integration, and system updates.
• Foster innovation by exploring new technologies, processes, and methodologies to improve business operations.

• Identify and address technical training needs within the organization.
• Recommend and maintain IT policies and procedures based on performance evaluations and organizational needs.
• Support external audits, including financial, security assessments, and organizational accreditation.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.