General Manager - Residential HVAC
Vaco
General Manager - Residential HVAC POST NUMBER: 436710
Vaco Phoenix is seeking a highly motivated General Manager with strong leadership skills and a passion for driving business success in the residential heating and cooling industry. The ideal candidate will have a minimum of 10 years of HVAC experience and a proven track record as a GM at a company with annual revenues of at least $10M/year. This role is ideal for a results-driven professional who thrives in a fast-paced environment and is committed to delivering outstanding customer service.
As General Manager, you will oversee sales, operations, and administrative functions—including call center, dispatch, and back-office support—to drive business growth and operational excellence.
What You’ll Do:
- Lead overall business operations to achieve revenue and profitability goals.
- Develop and execute sales strategies to grow the customer base and increase market share.
- Oversee daily activities across service, installation, and customer support teams to maintain efficiency and customer satisfaction.
- Build, train, and motivate a strong team of managers, technicians, and support staff.
- Ensure that dispatch and customer service teams operate smoothly, optimizing scheduling and response times.
- Maintain compliance with industry regulations, safety standards, and company policies.
- Monitor business performance, analyze trends, and implement improvements where needed.
- Establish and maintain vendor and partner relationships to support operational needs.
- Identify challenges and proactively develop solutions to enhance business success.
- 10 years’ HVAC experience with knowledge of HVAC systems including design and troubleshooting.
- Strong track record of increasing revenue and improving operational efficiency.
- Experience managing service technicians, installers, dispatch teams, and customer support staff.
- In-depth knowledge of HVAC systems, troubleshooting, and industry best practices.
- Excellent communication, leadership, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with modern business technology, including Apple devices and Microsoft Office 365.
- Physical ability to lift/move up to 50 lbs. when necessary.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
