Associate Director of IT Operations POST NUMBER: 461468

Associate Director of IT Operations
Location: New York City - Hybrid

About the Role:
We are seeking an Associate Director of IT Operations to lead and manage an organization’s technology environment. This hybrid role oversees IT operations, including technical support, managed services, cybersecurity, helpdesk management, IT procurement, policy enforcement, and systems/network administration.

Key Responsibilities:

IT Operations & Technical Support

• Provide strategic oversight of technical support and managed service providers (MSPs) for distributed teams.

• Ensure SLA compliance and high service quality through monitoring, ticket escalation, and vendor coordination.

• Oversee network performance and connectivity for office and remote environments.

Cybersecurity & Risk Management

• Lead cybersecurity initiatives including endpoint protection, vulnerability management, incident response, and log monitoring.

• Implement and maintain data governance policies and staff security awareness programs.

• Design and maintain business continuity and disaster recovery plans.

Helpdesk & End-User Support

• Manage helpdesk operations and ensure SLA compliance.

• Support the IT needs of employees across the organization, including onboarding and offboarding processes.

Cloud, Systems & Infrastructure Administration

• Administer Microsoft 365, Azure AD, Intune, and endpoint management tools.

• Support hybrid cloud-first infrastructure and maintain system documentation and automation scripts.

• Manage backup and disaster recovery systems, as well as DNS, WAF, and DDoS protection services.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

• 6–8 years of progressive IT operations experience, including infrastructure, support, and systems administration leadership.

• Proven experience managing MSPs, vendors, and distributed teams.

• Strong knowledge of cloud environments (Microsoft 365, Azure), network administration (TCP/IP, DNS, DHCP, VLANs, VPNs), endpoint management, and cybersecurity frameworks.

• Hands-on experience with IT operations tools, backup systems, disaster recovery, and system automation (PowerShell or similar).

• Excellent communication, leadership, and problem-solving skills.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.