Senior Customer Success Manager (Remote) POST NUMBER: 470410

Client:
Well-known Organization

Role:
Senior Customer Success Manager – Political (DSP Focused)

Pay Rate:
$115,000 – $130,000 base salary

Location:
Fully Remote (East Coast Preferred)

Position Overview

The Senior Customer Success Manager will directly manage and grow relationships with political clients, serving as a strategic partner across campaign execution, optimization, and performance. This role requires deep expertise in programmatic advertising and hands-on experience working within DSP platforms. The ideal candidate understands the fast-paced nature of political advertising and thrives in high-pressure, deadline-driven environments.

Key Responsibilities

• Directly manage relationships with political agencies, campaigns, PACs, and advocacy groups

• Serve as the primary point of contact for strategic planning, campaign execution, and performance optimization

• Oversee programmatic campaign setup, trafficking, optimization, and reporting within DSP platforms

• Provide strategic recommendations to maximize performance, targeting efficiency, and budget allocation

• Monitor pacing, delivery, and KPI performance to ensure campaign goals are met

• Translate complex programmatic data into clear, actionable insights for clients

• Partner cross-functionally with Ad Ops, Sales, Product, and Analytics teams to ensure seamless execution

• Support renewals and identify upsell opportunities within existing political accounts

• Stay current on political advertising regulations, compliance standards, and industry trends

Qualifications

• 5 years of experience in programmatic advertising, digital media, or ad tech

• Direct experience working with DSP platforms (The Trade Desk, DV360, Xandr, or similar) required

• Experience managing political clients or campaigns strongly preferred

• Strong understanding of programmatic buying, targeting strategies, and optimization tactics

• Ability to manage multiple high-priority campaigns in deadline-driven environments

• Exceptional client-facing communication and presentation skills

• East Coast location preferred due to political campaign timing and collaboration needs

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

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• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
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Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.