POSITION DESCRIPTION
The Client Support Technician is responsible for task management of major Client Service tasks, as well as direct service and support to clients within the Controls Divisions.

• Evaluate existing buildings via various forms of remote access (VPN, Screen Connect, etc) and on-site, as necessary.
• Provide building and mechanical support to Clients through reviewing BAS alarms that are received.
• Communication, diagnosis, and follow-up with alarms and service calls.
• Receive service calls through the Client Support inbox and through direct communication from Account Managers, Team Leaders, and other authorized representatives.
• Create Client Service reports for buildings.
• Call-in support for clients and follow up with the Account Manager, as necessary.
• Coordination with Controls Service for on-site dispatching of Controls Technicians to contract clients.
• Update and manage the Client Services wiki pages to keep information up to date and secure.

BASIC REQUIREMENTS
• Rudimentary understanding of mechanical and electrical systems.
• Excellent time management, planning, and resource management and follow-up skills.
• Ensure contracts are maintained within the appropriately budgeted hours and communicate issues that could potentially impact the contract outcome.
• Advanced computer knowledge and effective use of Microsoft Office tools.
• Niagara Certification and field experience is preferred.

SPECIAL JOB AND PHYSICAL REQUIREMENTS

• Must be able to pass a background check and drug screen
• May sit or stand for prolonged periods
  
• Regularly spend long hours using the telephone and computer
• Regularly move from sitting to standing positions effortlessly
  
• Regularly see details of objects that are less than a few feet away
• Speak clearly so listeners can understand
• Ability to regularly understand the speech of another person

EDUCATION AND EXPERIENCE

• A High School Diploma or equivalent
• Familiarity with HVAC construction industry and processes
• Knowledge of Microsoft Office software and working proficiency with hand held computer (i.e. Smartphone, iPad)

BENEFITS

• Competitive rates, performance and experience-based
• Paid Vacation
• Paid Sick Leave
• Paid Volunteer Time
• Healthcare
• Basic and Voluntary Life Insurance
• 401k plan with match and profit-sharing
• Paid Dental & Vision Insurance
• Voluntary Short and Long Term Disability
• Voluntary Accident and Critical Illness Insurance